NEW BUSINESS DEVELOPMENT MANAGER (CAPE TOWN)

The primary purpose of this role is to drive new business acquisition (80%) and contribute to revenue growth by identifying, pursuing and securing new clients. The role focuses on expanding the company’s market presence through proactive prospecting, strategic sales initiatives, and strong relationship building.

A smaller portion of the role (20%) includes managing and growing allocated existing accounts to ensure retention and additional revenue opportunities.

MINIMUM REQUIREMENTS: 

Education: 

• Grade 12 (Matric).
• A bachelor’s degree or qualification in Marketing, Business, or a related field (advantageous). 

Experience: 

• 3–5 years’ experience in New Business Development / Sales.
• Proven track record in generating and closing new business.
• Experience in Bureau / Data / Software / Credit / Debt Recovery industry advantageous.
• Collections experience. 

SKILLS & COMPETENCIES: 

Technical Skills 

• Strong MS Office skills (particularly Excel).
• CRM system experience.
• SAS System.
• Knowledge of relevant legislation (advantageous):
• National Credit Act.
• Debt Collectors Act.
• Companies Act.
• Demonstrates a strong command of the English language, including the ability to communicate clearly, professionally, and effectively in both written and verbal formats. 

Behavioural Competencies 

• Strong sales and negotiation skills.
• Excellent communication and interpersonal abilities.
• Results-driven and target-oriented.
• High level of initiative and resilience.
• Ability to build relationships and influence stakeholders.
• Strong business acumen and commercial awareness.
• New business revenue generated.
• Number of new clients acquired.
• Pipeline growth and conversion rate.
• Achievement of sales targets.
• Client retention and growth of assigned accounts. 

New Business Development (Primary Focus – 80%)

• Identify, target, and secure new business opportunities across key industries.
• Conduct market research to identify trends, prospects, and growth opportunities.
• Generate leads through networking, cold calling, referrals, and digital channels.
• Build and maintain a strong pipeline of qualified prospects.
• Develop and deliver compelling sales presentations and proposals.
• Respond to tenders, RFPs, and RFIs.
• Negotiate and close deals to achieve revenue targets.
• Consistently meet or exceed monthly, quarterly, and annual sales targets.
• Monthly and quarterly meetings with clients to convert opportunities for additional business from existing client base. 

Client Relationship & Account Growth (20%)

• Manage and grow a small portfolio of existing clients.
• Identify upselling and cross-selling opportunities within the current client base.
• Maintain strong relationships with key stakeholders and decision-makers.
• Ensure client satisfaction and delivery in line with contractual agreements. 

Sales Strategy & Execution

• Develop and implement strategic sales plans aligned with business objectives.
• Collaborate with internal teams (marketing, operations, product) to ensure successful client onboarding and service delivery.
• Provide market feedback to enhance service offerings and competitive positioning.

CRM & Reporting

• Maintain accurate records of all sales activities and pipeline in the CRM system.
• Track performance against targets and provide regular reporting and forecasts.